Privacy policy

Who we are

In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’ it refers to Norge Mining Limited, Fourth floor, 43 Berkeley Square, London, W1J 5FJ, registered in England and Wales, Company No: 11703765 for the purposes of the General Data Protection Regulation. We are a data Controller in respect of the personal information that we collect and process about you as described in this privacy policy.

Information we collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

1. Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on our website, emailing us, provide via social media, when you contact us via telephone and includes information provided when you submit a question to us or provide us with feedback. This also includes any information you provide us.

2. Details of your visits to our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and the purpose for which we use them please see our cookie policy. If you want to disable cookies, please refer to your browser help.

How we use the information we collect

We may process your personal data for our legitimate business interests. “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way. These interests include:

• To ensure that content from our site is presented in the most effective manner for you and for your computer, tablet, smartphone or other device;
• To provide services to you
• Communicating with you and to send you information about services we are providing you
• To communicate with you and manage our relationship with you
• To personalise and improve your customer experience
• To inform you about our news and offers that we think you might be interested in (See more detail below under the heading ‘How we use your data to personalise the service we offer you’)
• To meet our health and safety responsibilities
• To manage risk for us and our clients
• To obey laws and regulations which apply to us and the way we deliver our services
• To respond to complaints and to seek to resolve them
• To run our business in an efficient and proper way
• To fulfil our administrative purposes including accounting, billing and audit
• To improve our services
• To manage how we work with other companies that provide goods and services to us and our customers
• To protect our business interests
• To develop and manage our brand, products and services
• To test new products and services

Sometimes information about you will have been obtained from other organisations. or if you have made an enquiry with a third party. We may also receive information from other third parties instructed by you. Please refer to their respective privacy notices for information for how they deal with information about you.

If you have any concerns about the processing described above, you have the right to object to this processing. For more information on your rights please see “Your Right” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.

Sharing your information

We may share some of your personal data with, or obtain personal data from third parties. We will make sure that these third parties respect your personal data and comply with data protection laws.

Data security

Information is stored by us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files. We do not generally process outside the European Economic Area, but should this occur, it will be done only in a way that it complies with current law and regulations.

Norge has security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration.

Norge take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to comply with the law, or to ensure we do not communicate with people that have asked us not to. As a group, we are committed to combatting the issue of fraudulent claims and therefore we do retain personal data for this purpose indefinitely. When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us.

Job applicants, current and former Norge employees

When individuals apply to work at Norge Mining Limited, we will only use the information they supply to us to process their application and to monitor recruitment statistics.

Once a person has taken up employment with Norge, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Norge has ended, we will retain the file in accordance with the requirements of our retention schedule.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

To raise any objections or to exercise any of your rights, you can send an email to office@norgemining.com or write to us at Norge Mining Limited, Fourth floor, 43 Berkeley Square, London, W1J 5FJ.

When you get in touch, we will come back to you as soon as possible and where possible within one month. If your request is more complicated, it may take a little longer to come back to you, but we will come back to you within two months of your request. There is no charge for most requests, but if you ask us to provide a significant about of data for example, we may ask you to pay a reasonable admin fee. We may also ask you to verify your identity before we provide any information to you.

If Norge decides to change this privacy policy, the changes will be posted on this page.

Complaints

If you have any complaints about Norge’s processing of your personal information you can email office@norgemining.com or write to us at Norge Mining Limited, Fourth floor, 43 Berkeley Square, London, W1J 5FJ.

You use our contact form or you can write to us at Norge Mining Limited, Fourth floor, 43 Berkeley Square, London, W1J 5FJ.